Prisma services

Web Hosting & Maintenance

Your website needs hosting and, depending on how it is built, updates and technical checks. We explain which services we provide, what support covers and what the renewal cost is.

All services
Workstation with a laptop and technical monitoring tools, with no people visible
  • Know when each service renews
  • Know what your support covers
  • Maintenance plan

The work involved

How we can help

Every project is different. Your quote clearly states which of the following services are included.

Website Hosting & SSL

We agree what hosting includes, the renewal cost and the support covered. Hosting alone does not include every technical task.

WordPress maintenance

We carry out the updates and checks included in your separate maintenance plan.

Website backups and recovery

We agree how often backups are taken, how long they are retained and how restoration works.

Access review

We record the accounts and who can access each one. Any additional security work is assessed separately.

An organised workstation for technical support

In practice

Know what your website needs and who handles it.

Hosting is where your website runs. Maintenance covers the technical work it needs over time. Your quote separates these services and explains backups, recovery and support.

Who it is forFor businesses that need hosting or maintenance for a new or existing website.

The process

How we move forward together.

  1. Documentation

    We document your hosting, domain, email, licences and key account access.

  2. Agreement

    We agree what we host, which maintenance tasks we handle and what support is included.

  3. Setup

    We organise the agreed updates, backups and checks.

  4. Maintenance

    We carry out the agreed work and let you know when a decision is needed from you.

What you receive

Know exactly
what you will receive.

  • A list of services and renewal dates
  • Maintenance plan details
  • How to request technical support

From the start, we agree what you will receive, when it will be ready and what your quote does not include.

Frequently asked questions.

Does the €100 include maintenance?

No. The price covers hosting. Your quote separately describes maintenance, support time and work that is not covered.

What if I move to another provider?

We provide the access details and files we have agreed. If your website needs to be moved or third-party licences are involved, we explain the applicable terms and what the transition requires.